Shipping Domestic

All orders are processed within 2-3 business days, but due to unforeseen delays with the current circumstances, please allow extra time should your item not arrived within this specified timeframe. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Customs, Duties, and Taxes

Cassie Brown is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Cassie Brown is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim

Shipping International

We currently ship to the US, Europe, and Australia. Unfortunately, all shipping to other destinations outside these cannot be processed.

Returns

We’d like to thank you for your purchase and we hope you are happy with it. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return process

To return an item, please email customer service at cassie@passion4cakes.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA, place the item securely in its original packaging and mail your return to the address provided to you via email.

Please note you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the customer service email to arrange a refund or exchange.

Please note

• Sale items are FINAL SALE and cannot be returned
• If you are not happy with your purchase, please contact Cassie Brown directly via email to be informed of the returned address.